I don’t find my country to choose. What can I do? 

When you don’t find your country, you are not assigned to use the pt plus order tool for EMEA. Please use BSCI tool (US) to 

order your business cards. 

I have to order business cards for my manager /someone else. Is this possible? 

Yes, you can order business cards for another person. Please be aware of entering the correct information of the other 

person which should appear on the cards. In the checkout 

process you have to enter your e-mail address as Executive 

Assistant for example, as you will then get the notes of order updates. 

I don’t have my credit card with me. Can I use other 

payment methods? 

No, you can only pay by credit card. 

Why is it mandatory to enter the company VAT and to 

enter the company address for invoicing?

You must enter the company VAT for tax reasons, same as for the mandatory company address.

If you don’t indicate VAT number and company address, 

German 19% VAT will be added to your total invoice amount. 

What is re-shipment? 

If your business cards couldn´t be delivered to your indicated address AND have been returned to us, pt plus, you will receive a message and you can order a re-shipment. Please note that only re-turned business cards can be re-shipped, we will not be able to repeat the order in case of lost business cards etc. 

I have wrongly ordered a re-shipment instead of ordering business cards. What can I do? 

You can contact us at shop@ptworldwide.de Please note that wrong orders cannot generally be refunded. We will have to 

review each incorrect order individually. 

My business cards still haven’t arrived although 14 days 

have passed. What’s to do? 

Please send us an email: shop@ptworldwide.de including your order confirmation number. We will contact you as soon as possible. 

I want to re-order my business card again, without changes in layout. What´s to do? 

Please fill out the form again and leave us a note. We can try to accelerate the approval process.